Question 1

Is it free to join JuzShop?

Accepted Answer

Yes, anyone can join JuzShop for free. Sellers can sign up at no cost and create their own profile to get started. Additional features or services may be available through paid plans.

Sellers can view the full details and benefits of each subscription plan on JuzShop’s official website at https://juzshop.com/plans-pricing .

Question 2

What is the approval process for seller accounts?

Accepted Answer

Seller account approval typically takes up to 2 working days after registration.

Most seller applications are approved on Juzshop. However, to maintain a safe, reliable, and trusted marketplace for all users, Juzshop reserves the right to reject, suspend, or remove seller accounts at any stage—whether during the application process or after approval—following internal review where necessary.

Question 3

How does a seller pay for the subscription?

Accepted Answer

Once JuzShop receives a seller’s sign-up for a paid subscription plan, payment instructions will be sent to the seller for completion. In the meantime, the seller’s account will be activated under the free plan.

Question 4

Will I get a refund on my seller subscription if I stop using JuzShop?

Accepted Answer

Once a subscription has been paid, it is non-refundable unless otherwise agreed upon by JuzShop. In cases where an account is banned due to inappropriate actions or violations of platform policies, the account may be permanently closed without any refund.

Question 5

Are there any restrictions or guidelines on the type of media that can be uploaded for a listing?

Accepted Answer

To keep JuzShop as an open and flexible platform, sellers may include media using external storage solutions such as Google Drive by adding hyperlinks within their listings.
For sellers on higher-tier subscription plans, JuzShop also provides allocated storage space within its own Google Drive to support media uploads.

Question 6

What are the recommended image dimensions for listing pictures?

Accepted Answer

Listing images can be prepared using a square canvas format. However, to achieve the best visual quality, use clear and high-resolution images that fit within these dimensions:

* Logo: 1400 × 800 px
* Listing Image: 1280 × 1280 px

Free photo editing software: GIMP

Question 7

Do listings expire?

Accepted Answer

No, listings will remain published as long as your Juzshop account and subscription are active. To achieve better exposure, sellers are encouraged to regularly update and maintain active listings.

Question 8

Are transactions on Juzshop limited to Singapore Dollars (SGD)?

Accepted Answer

Yes. Although Juzshop is Singapore-based, the platform supports global listings and allows sellers to indicate prices in different currencies to facilitate international transactions.

For clarity and smooth transactions, sellers are encouraged to clearly state the applicable currency in the listing description so that buyers fully understand the intended transaction amount.

If payment arrangements are to be handled outside the app (for example, through the seller’s own website or external payment channel), sellers should set the listing quantity to 0 and clearly indicate the payment arrangement within the listing details.

Customers are encouraged to exercise caution and proceed only when they are comfortable with the agreed transaction terms, especially for cross-border transactions.

Question 9

Does Juzshop restrict how sellers arrange delivery or logistics?

Accepted Answer

Juzshop does not impose restrictions on logistics arrangements made by sellers. Sellers are free to discuss and agree on suitable delivery methods directly with their customers, based on the nature of the transaction and mutual convenience.

This flexibility allows both parties to choose the most appropriate shipping, collection, or delivery option for each purchase.

Question 10

What should sellers know after their account is approved on Juzshop?

Accepted Answer

Once a seller account is approved, the seller will be granted access to the seller admin portal, where all e-shop setup, listing management, and store maintenance are carried out through the system provided by Juzshop.

A user may register as both a seller and a customer on Juzshop, but separate accounts are required for each role. This ensures that if a seller application is not approved, the user may still continue using the platform as a customer.

Sellers and customers may refer to the official guides 
https://drive.google.com/drive/folders/1kcGXT_MiJVi5DK2DfyCplsZnY_6veUN0

Question 11

How does a customer make payment for an in-app purchase?

Accepted Answer

After checkout, the customer should go to the “Accounts” section and locate the order that requires payment. The payment methods made available by the seller will be displayed on the payment screen for the customer to proceed accordingly.

This process also gives the customer a final opportunity to review or cancel the order before payment is made, helping to avoid unnecessary preparation or shipment by the seller for orders that may otherwise be cancelled later.

Question 12

What payment methods are available to buyers?

Accepted Answer

Sellers on Juzshop can offer buyers up to three payment methods within the app:

a. QR Code / Payment link
b. Fast Payment (such as PayNow, PayPal)
c. Bank Transfer

Juzshop does not process or handle payments for in-app purchases. All payments are made directly from the buyer to the seller’s designated bank account or chosen payment channel. Sellers who wish to accept credit card payments may do so through QR code payment solutions or PayPal, which can support card transactions for customers.

Question 13

What should customers keep in mind when dealing with sellers on Juzshop?

Accepted Answer

Customers are encouraged to exercise due caution and proceed with transactions only when they feel comfortable and confident with both the seller and the transaction details.

As Juzshop aims to be a truly global e-commerce platform, enabling cross-border transactions without barriers, customers are advised to exercise additional care and prudence when engaging in international purchases.

If you encounter a suspicious seller and have sufficient supporting evidence, please report the matter to admin@juzshop.com. Juzshop takes such reports seriously and will review each case accordingly.

Under the Terms of Service, any transaction dispute should first be addressed directly between the buyer and the seller. However, if assistance or guidance is required, customers may contact admin@juzshop.com.

Question 14

How can I contact Juzshop and how long does it take to receive a response?

Accepted Answer

Juzshop aims to respond to all emails sent to admin@juzshop.com as quickly as possible. In general, you may expect a reply within 1–2 working days, although response times may occasionally be longer depending on the volume of enquiries received. We appreciate your understanding in the event of any delay.

You may also contact Juzshop via WhatsApp at +65 8090 4923.

When emailing admin@juzshop.com, please include a clear subject line to help us prioritise urgent matters. Customers should include their username, while sellers should provide their e-shop name to help us process the enquiry more efficiently.

Question 15

How can I report counterfeit goods, suspicious listings, or scam activities?

Accepted Answer

Juzshop takes counterfeit and fraudulent activities very seriously. If you come across any suspicious listing or scam-related activity and have supporting evidence, please report it immediately to admin@juzshop.com
Our team will review the report and take prompt action where necessary.

Question 16

Can the Policies and FAQs be viewed offline?

Accepted Answer

Yes. The Policies and FAQs  for Juzshop are available in Google Drive and may be accessed for online viewing or downloaded for offline reference. 
https://drive.google.com/drive/folders/1kcQJsCc1yxnsYfKtCYkSSDXKU7HwLZ9P?usp=sharing

Macik MM Kueh Melayu

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